Questions we hear every week

Straight answers on referrals, insurance, what your first visit looks like, how long care usually takes, and what to wear when you come in.

Straight answers before you pick up the phone.

Most people arrive with the same handful of questions. Do I need a referral. Will my insurance cover this. What actually happens on day one. And the honest one underneath all of them: is this going to be different from the last time I tried.

Those get real answers below, including the ones where the real answer is that it depends. If yours is not here, call (312) 489-8579 or email info@movementguild.com and someone who works in the clinic will tell you.

No referral needed in Illinois, up to 10 visits
In-network with BCBS, PPO plans and Medicare
Two locations, West Town and Ravenswood Manor
One phone number and one email for both
A treatment room at The Movement Guild

The questions we hear before people book.

01 / Do I need a referral to see a physical therapist in Illinois?
No. Illinois Direct Access lets you see a licensed physical therapist without a doctor's referral, up to 10 visits or 15 business days, whichever comes first. Some insurance plans still ask for a referral of their own. If yours does, we will tell you before your first visit and help you sort it out rather than letting you find out on the bill.
02 / Do you take my insurance?
We are in-network with BCBS, PPO plans and Medicare. Coverage varies a lot between plans inside the same carrier, so call us with your card and we will verify your specific benefits before you come in. You should know what your visits cost before the first one, not after. There is more detail on the insurance page.
03 / What actually happens at my first visit?
You talk first. We want the history, everything you have already tried, and the point where it stopped working. Then a licensed physical therapist assesses how your whole body moves, not just the area that hurts, and explains in plain language what is driving it. You leave with a plan written for your body and your week, and hands-on treatment usually starts that same visit.
04 / What should I wear, and what should I bring?
Wear something you can move in. Shorts or loose pants if the problem is a back, hip, knee, ankle or foot, a t-shirt or tank if it is a neck or shoulder. Bring your insurance card, a photo ID, and any imaging or surgical reports you have. Filling out the patient forms before you arrive means your first visit is spent being assessed instead of writing.
05 / How long does care take?
It depends on what is going on and how long it has been going on, and anyone who quotes you a number of weeks before assessing you is guessing. Some patients tell us they felt a real difference after one visit. What we commit to is measuring how you move at the start, re-measuring as we go, and changing the plan when the plan is not working. If it is not moving, you will hear that from us.
06 / I have tried PT before and it did not work. Why would this be different?
Because most of the time the problem was never the painful spot. If the last assessment only looked at where it hurt, whatever was actually driving it never got treated, which is why it came back. Our approach is brain-based: it accounts for the nervous system's role in how you move and how you heal, it is one-on-one, and it is never one-size-fits-all. We also do not stop at good enough. The Road to Recovery keeps going past the point where the pain quiets down, so you build resilience instead of waiting on the next flare.
07 / Do you treat pelvic health?
Yes, and it is a real specialty here rather than a line on a service list. Eight of the twenty-two conditions we treat are pelvic health or perinatal: leaking urine, painful sex, pelvic heaviness, tailbone pain, prolapse, diastasis recti, and prenatal and postpartum care. Dr. Amelia Fly, PT, DPT holds a Level 1 certification in Pelvic Function. Start at pelvic floor therapy and call if you want to know whether it is the right fit for you.
08 / Which location should I go to?
Whichever one is easier to get to. West Town is at 1659 W Hubbard St, 1st Floor, and Ravenswood Manor is at 2746 W Montrose Ave. Same phone number, same email, same standard of care. If a particular clinician or a particular service matters to you, call and we will tell you which building they are in and when.
09 / Do you offer massage, training and recovery too?
Yes, all of it in-house. Massage therapy, personal training, Kinstretch, yoga and recovery systems run out of the same two buildings as the physical therapy, which means the trainer and the therapist can actually talk to each other about you. Membership pricing for those services is published on the pricing page.
10 / How do I book, and when are you open?
Call (312) 489-8579, email info@movementguild.com, or use the form at the bottom of this page and we will come back to you within one business day. Clinic hours are Monday and Wednesday 7 to 5, Tuesday and Thursday 9 to 7, Friday 7 to 1, and Saturday 8 to 12. We are closed Sunday.

Schedule Your Appointment

Illinois Direct Access means you can start with a licensed physical therapist without a doctor's referral, up to 10 visits or 15 business days. We are in-network with BCBS, PPO and Medicare, and we will verify your plan before your first visit.

Come in and tell us the whole history, including what you have already tried and where it stopped working. You leave with a read on what is actually driving it and a plan built around how you move.

Prefer to call? (312) 489-8579